Managing Conflict and Challenging Conversations

Important Information from the NIH Training Center

The NIH Training Center (NIHTC) is pleased to announce that we are now running several acquisitions, administrative systems, and supervisory training classes to allow NIH staff to meet mandatory requirements to fulfill their job roles. Visit the Training Insights page to see the classes that are currently running. All other FY25 classes are available for registration but will only proceed if the Training Center receives approval and has capacity to run them. Contact NIHTrainingCenter@nih.gov with questions.

Course Number
NIHTC4203
Description

This one-day class will provide participants with science-based and experientially tested techniques to deescalate destructive, confrontational situations and other misunderstandings at work. Opportunities to effectively manage behavioral triggers are explored, along with the means to help others to appropriately regulate their intensity. These models, concepts, and behaviors can be readily applied both inside and outside of the workplace. Participants will have the opportunity to practice these skills in a highly engaging and supportive atmosphere.

Key Topics
  • Explore the differences between productive conflict and unhealthy confrontations.
  • Build the skills necessary to convert potentially volatile interactions into constructive engagements
  • Examine the role of conflict in team dynamics and opportunities for both leaders and individual contributors to intervene effectively

Audience

All NIH Employees